Privacy Policy -

At Kizara.in, your privacy is paramount. We are committed to protecting your personal data while you browse, shop for anti-tarnish stainless steel jewelry, or use our services. This Privacy Policy explains how we collect, use, share, and safeguard your information in compliance with India’s Digital Personal Data Protection Act (DPDP) 2023 and applicable laws.

1. Information We Collect

We collect the following data to serve you better:

Personal Information

During Purchase: Name, email, phone, shipping/billing address, GSTIN (if provided).
Account Creation: Username, password (hashed), preferences.
Contact/Support: WhatsApp number, queries via email/form.

Non-Personal Information

Usage Data: IP address, browser type, device info, pages visited, time stamps (via cookies/Google Analytics).
Payment Data: Processed securely by Razorpay; we do not store card details.

2. How We Use Your Information

Process and fulfill orders (shipping, payments).
Provide customer support (24/7 via WhatsApp/email).
Send order updates, promotions (opt-out anytime).
Improve site (analytics), prevent fraud.
Comply with GST invoicing and legal obligations.

3. Cookies and Tracking

Essential Cookies: Enable cart, checkout functionality.
Analytics Cookies: Track site performance (Google Analytics – anonymized).
Manage preferences via browser settings. Disable non-essential cookies if desired.

We share data only when necessary:

Service Providers: Couriers (Delhivery/DTDC), Razorpay for payments, hosting (Hostinger).
Legal Compliance: GST authorities, court orders.
No sale of data to third parties. Business transfers (e.g., merger) may include data.

5. Data Security

SSL encryption for site/transactions.
Secure servers; access restricted to authorized staff.
Regular backups and security audits.
Report breaches within 72 hours per DPDP rules.

6. Your Rights

Under DPDP Act:

Access, correct, delete your data (email hello@kizara.in).
Withdraw consent (affects services).
Opt-out of marketing (unsubscribe links).
Data portability upon request.

7. Data Retention

Order data: 7 years (GST compliance).
Accounts: Until deletion requested.
Analytics: Anonymized indefinitely.

8. Third-Party Links

Links to Razorpay, couriers are not under our control. Review their policies.

9. Children’s Privacy

Our site is not for children under 18. No knowing collection from minors.

10. International Transfers

Data stored in India; Razorpay may process globally under RBI guidelines.

11. Changes to Policy

Updates posted here; continued use implies acceptance. Major changes notified via email.

Your trust drives us – shop confidently with Kizara.